Refund policy

Return & Refund Policy

Our Promise Your satisfaction is our top priority. If you are not completely happy with your HeatWave Pro we will make it right.

Returns We accept returns within 30 days of delivery.

To be eligible for a return:

  • You must have proof of purchase
  • Contact us before sending anything back

Refunds Once we receive and inspect your return:

  • Approved refunds are processed within 3-5 business days
  • Refund goes back to your original payment method
  • You will receive an email confirmation

Damaged or Defective Items If your item arrived damaged or not working:

  • Contact us within 7 days of delivery
  • Send a photo of the damage to our email
  • We will send a free replacement immediately
  • No need to return the damaged item

How to Start a Return Email us at: 

  • supportmystrongstep@gmail.com

Include:

  • Your order number
  • Reason for return
  • Photo if damaged

We respond within 24 hours

Non-Returnable Items

  • Items returned after 30 days
  • Used items without defect

Shipping Costs

  • Defective items: We cover return shipping
  • Change of mind returns: Customer covers shipping